Privacy policy

Privacy Policy

Last Updated: February 24, 2026

This Privacy Policy describes how European EnerPlus (“we”, “us”, “our”, or the “Company”) collects, uses, and discloses your personal information when you visit www.europeanenerplus.com (the “Site”), use our services, make a purchase, or otherwise communicate with us (collectively, the “Services”).

For the purposes of this Privacy Policy, “you” and “your” refer to any user of the Services, whether you are a customer, website visitor, or another individual whose information we collect.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, operational requirements, legal obligations, or regulatory developments. When we do, we will post the revised Privacy Policy on the Site and update the “Last Updated” date.

How We Collect and Use Personal Information

We collect personal information to provide, operate, and improve our Services. The information we collect varies depending on how you interact with us.

In addition to the specific uses described below, we may use personal information to:

  • Communicate with you

  • Provide and improve the Services

  • Comply with legal obligations

  • Enforce our terms and policies

  • Protect our rights, users, and business operations

Personal Information We Collect

The types of personal information we collect depend on your interactions with the Site and Services. “Personal information” refers to information that identifies, relates to, or can reasonably be associated with you.

Information You Provide Directly

You may provide us with the following information:

Contact Information
Name, address, telephone number, email address.

Order Information
Billing address, shipping address, payment confirmation, phone number, email address.

Account Information
Username, password, security credentials, and related account details.

Customer Support Information
Information included in communications with us.

Providing certain information may be necessary to use specific features of the Services.

Information Collected Automatically (Usage Data)

We may automatically collect information about your interaction with the Site (“Usage Data”), including:

  • Device information

  • Browser information

  • IP address

  • Network connection details

  • Site activity and interactions

This information may be collected through cookies, pixels, and similar technologies.

Information from Third Parties

We may receive information from third parties, including:

Platform Providers
Such as Shopify, which supports our online store.

Payment Processors
Who process payment details necessary for transactions.

Analytics and Advertising Partners
Who may collect interaction data through tracking technologies.

All third-party data is handled in accordance with this Privacy Policy.

How We Use Your Personal Information

Providing Products and Services

We use personal information to:

  • Process payments

  • Fulfill orders

  • Manage accounts

  • Provide transactional communications

  • Arrange shipping and returns

Marketing and Advertising

We may use personal information to send promotional communications and display relevant advertisements.

For users in the EEA, the legal basis is our legitimate interest under Article 6(1)(f) GDPR.

Security and Fraud Prevention

We use personal information to detect and prevent fraudulent or unlawful activities.

Customer Support and Service Improvement

We use personal information to respond to inquiries and improve our Services.

Cookies

We use cookies and similar technologies to operate and enhance the Site. Information about Shopify cookies is available at:

https://www.shopify.com/legal/cookies

Most browsers accept cookies by default. You may adjust your browser settings to remove or block cookies.

How We Share Personal Information

We may share personal information with:

  • Service providers (payment, IT, logistics, analytics)

  • Business and marketing partners

  • Affiliates

  • Legal authorities where required

We do not sell personal information without consent.

Third-Party Websites

The Site may contain links to third-party websites. We are not responsible for their privacy practices.

Children’s Data

The Services are not directed to children. We do not knowingly collect children’s personal information.

Data Security and Retention

No system is completely secure. We retain personal information only as long as necessary for legitimate business or legal purposes.

Your Rights

Depending on your jurisdiction, you may have rights including:

  • Access

  • Correction

  • Deletion

  • Portability

  • Objection to processing

  • Withdrawal of consent

Requests may require identity verification.

Complaints

You may lodge complaints with relevant data protection authorities.

International Users

Personal information may be transferred internationally using recognized legal safeguards such as Standard Contractual Clauses.

Contact Information

European EnerPlus GmbH
Vorbruch 6
29227 Celle – Germany

Email: sales@europeanenerplus.com

For the purposes of applicable data protection laws, we are the data controller unless otherwise stated.